ABOUT LYZOO GROUP LTD

Lyzoo Group LTD is a UK based ecommerce company operating a modern online retail platform focused on authentic branded products across multiple consumer categories.

 

The company is fully registered and VAT-registered in the United Kingdom, operating with a strong emphasis on quality, compliance, and professionalism.

We specialize in retailing authentic branded products through our ecommerce platform, ensuring accurate product representation and a reliable customer experience.

 

Our operations are designed to work collaboratively with brands and authorised distributors, with a focus on long-term relationships, transparency, and brand integrity.

Our Vision ​

As a modern ecommerce business, we invest in professional infrastructure, secure payment systems, and efficient fulfilment processes to deliver a reliable customer experience while maintaining long-term commercial relationships with our suppliers.

Learn More Us
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To become a trusted, multi-brand international ecommerce retailer and a leading online sales channel for our partner brands — built on long-term collaboration, professionalism, and sustainable growth.

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Delivering dependable, high-quality customer experiences through reliable service, clear communication, and carefully managed product offerings.

Browse our carefully curated product collections with confidence

Every product offered by Lyzoo Group LTD is selected with a focus on quality, reliability, and customer trust.

Our Brand Portfolio

Lyzoo Group LTD retails a growing portfolio of recognised consumer brands sourced through authorised and professional wholesale channels. Our focus is on brands that value quality representation, consistent customer experience, and long-term ecommerce growth. Brand availability and product ranges may vary based on supply agreements and market demand.

Testimonials

What Our Client’s Says

Outstanding service from start to finish. Fast delivery and the product arrived exactly as described.

Very reliable seller with excellent communication. Everything was handled professionally.

Quick dispatch, secure packaging, and great value for money. Highly recommended

Smooth buying experience with prompt delivery. Would definitely purchase again.

Product quality exceeded expectations and arrived sooner than expected.

Excellent service and attention to detail. Items were well packaged and in perfect condition.

Consistently reliable and professional. One of the best online shopping experiences I’ve had.

Fast shipping, accurate listing, and great customer service throughout.

Very happy with the purchase — exactly as described and delivered on time.

Professional seller with efficient service and excellent overall experience.

  • How can I contact customer support?

    You can reach us by email at info@lyzoo.co.uk. We aim to respond to all enquiries as quickly as possible during business hours.

  • Do your products come with a warranty?

    Some products may include a manufacturer’s warranty. Warranty details, if applicable, will be provided on the product page or with the item.

  • Are your products authentic?

    Yes. We retail only authentic branded products sourced through professional and authorised wholesale channels.

  • What is your returns policy?

    We accept returns within 14 days of delivery, in line with UK consumer regulations. Items must be unused, in their original packaging, and in resaleable condition.

  • How do I request a refund?

    To request a return or refund, please contact info@lyzoo.co.uk with your order number and reason for return. Refunds are processed once returned items are received and inspected.

  • Do you offer international shipping?

    Yes, we offer delivery within the UK and selected international destinations. Shipping availability and delivery times may vary depending on location.

  • How long does delivery take?

    UK orders: Typically delivered within 2–5 business days International orders: Delivery times vary by destination and courier You will receive tracking information once your order has been dispatched.

  • What payment methods do you accept?

    We accept secure online payments through trusted payment providers, including major debit and credit cards. Available payment options are displayed at checkout.

  • Is my payment information secure?

    Yes. All payments are processed through secure, encrypted payment gateways. Lyzoo Group LTD does not store or have access to your full payment details.

  • Can I change or cancel my order after placing it?

    If your order has not yet been processed or dispatched, we may be able to modify or cancel it. Please contact us as soon as possible at info@lyzoo.co.uk, and we will do our best to assist.

  • Do I need an account to place an order?

    No, you can checkout as a guest. Creating an account allows you to track orders more easily and manage your details for future purchases.

  • How is my personal data used?

    Your personal data is handled in accordance with our Privacy Policy and is used only to process orders, provide customer support, and meet legal requirements.