We aim to provide high-quality products and a smooth shopping experience.

Returns

• Returns are accepted within 14 daysof delivery, in line with UK consumer law.


• Items must be unused, in original packaging, and in resaleable condition.

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. These will be clearly stated on the product page.

Refunds

• Refunds are issued to the original payment method once the returned item is inspected.


• Processing time: 5–10 business daysafter receipt.

Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@lyzooretailers.co.uk within 48 hours of delivery.